Published 3 years 4 months ago

Misled over sale of car

I purchased an approved used Focus RS on October 2016. During the sales process, the issue of faulty head gaskets came up. I was told the the problems were with early build cars and because mine was built much later, I wouldn't have a problem. Fast forward to January 2018 and a global recall is issued for head gasket changes and checks on the internals of the cylinder head. The information from the salesman about the status of my influenced my eventual buying decision, but the there was no way of substantiating what he was claiming. I have since spoken to the general manager of the dealership, David Murphy, who has dismissed my issue in a rather condescending manner. He has argued that the salesman had no way of know that there was going to be a recall and that he couldn't predict the future. I agreed, but salesmen shouldn't be trying to predict the future - like he did with me. Mr Murphy also claimed that the salesman would have checked on etis (Ford internal service network) to look for any recalls related to my car before he gave me any information. If he did, it must have been telepathically, because the conversation about early cars etc, took place when we were sitting at a desk. It seems that the dealer knows it has acted poorly and is now covering its tracks - although I recently saw the salesman when my car was in the dealer for warranty work and he admitted he advised me incorrectly. If I could give no stars, I would. If you want a Ford dealer that looks after the purchaser and listens to your problems, go anywhere else.

• (0)